Home | What Is EDI? | Services | Support | Contact |

Support

 

Need Help?

If you have questions about anything on this site, please Contact us for clarification. If you have a query about the technical side of the EDI process, or any of the other services, please email Richard Wirski at richard@a3logistics.net or call Richard on (03) 9786 7007 or 0400 700 220.


Terminology:

EDI - Electronic Data Interchange. The generic term used to describe commercial data transmissions and systems for sending and receiving Purchase Order data.

ASN - Advance Shipping Notice. The data that is sent to retailers before stock arrives, this tells them exactly what is contained in each carton and allows them to quickly and efficiently receive and distribute stock and then raise invoices for paying suppliers.

GS1 Company Number - Your unique number for global trading. It will be the base of all your products barcode numbers and of your SCM numbers, you cannot trade electronically without it.

GS1 (old terminology: EAN/APN or European Article Number/Australian Product Number) - The GS1 number will be the unique identifier for each of your products, and starts with your GS1 Company Number.

Scan Pack - The process of scanning GS1 barcodes against purchase orders raised by suppliers.

SCM Label - Ship Container Marking. The label that is affixed to each shipping unit, containing details like SSCC numbers (Serial Shipping Container Code) and delivery/distribution details.

Interchange ID/EDI Address - The number that will be allocated to you prior to beginning electronic trading. This is what is used to identify your company on the various EDI systems and interchanges.

 


FAQ:

Q: How long does the accreditation process take?

A:Please call Richard Wirski on (03) 9786 7007 or 0400 700 220 for the answer.

Q: When should I request an ASN to be sent

A: Once the order has been completed, labelled and is ready to be dispatched. if we are taking care of the entire process, you will not need to worry about this.

Q: How long does an ASN take to get to the retailer

A: This varies quite a bit from system to system, we say that it could be anywhere from 1hr to 4hrs but it is safer to make sure the ASN is sent at least a day before the stock is due to arrive.

Q: What do I do if I discover a problem with an order?

A: if you have picked up the problem before we have started processing, it will be a reasonably simple process to correct. What needs to be done will vary from retailer to retailer, so if you don't know what to do, call us before speaking to your buyer. If you discover the problem any time after you have requested processing to start, call us immediately and we will stop where we are and work out the best way to fix things. the further along the processing has gone, the more trouble it is to fix so it is extremely important that mistakes be picked up as early as possible.

Q: How long will it take for us to be paid under this system?

A: This will depend on the retailer and the agreement you have with them. Please contact your buyer for more information regarding payment.

 

If there is anything that you feel should be added here, please feel free to let us know by phone or email.


 

A3 Logistics 2008-2014 | All Rights Reserved |

Template by
Round the Bend Wizards